Redmaya Travel
1. Payment Rules

• Accepted payment methods (bank transfer, credit card in KZT, cash in USD/EUR/KZT).
• Currency conversion by official NBK rate.
• Advance payment 20% within 5 days.
• Final payment 80% before tour start.
• Booking confirmation after advance payment.

2. Prices

• Prices in KZT and USD.
• Prices exclude taxes and bank commissions.
• Transfer fees/commissions paid by client.
• Price fixed at booking, except changes in taxes/exchange rates.

3. Transfer Fees

• All bank/payment system commissions are paid by the client.

4. Mandatory Insurance

• Medical travel insurance required by law.
• Cost not included in tour price.
• Approx. USD 1–4 per day per person.

5. Visas and Travel Documents

• Tourist responsible for valid passport & visas.
• Agency may provide partner contacts, but not responsible for delays/refusals.

6. Tour Program Changes

• Organizer may adjust program (hotel/transport/excursions) without lowering quality.

7. Tourist Responsibility

• Comply with local laws, group rules, safety.
• Agency not responsible for fines, deportation, or personal belongings.

8. Tour Guarantee

• Tour guaranteed even with 1 participant.
• Max. 9 people per group.
• Second guide provided if >9 tourists.

9. Cancellation and Refunds

• By agency: 100% refund within 5 days if tour cancelled by organizer.
• By company: full refund or reschedule if unforeseen circumstances.
• By client:

20 days before tour → voucher (12 months) or refund with 10% deduction.
<20 days before tour → deposit non-refundable.

• Voucher rules: valid 12 months, recalculated at current price, non-exchangeable.
• Special circumstances: 100% refund (minus bank fees) if death/serious illness/emergency.
• Partial participation: no refund for unused parts.
• No-show: non-refundable.
• Early termination by company: proportional refund.
• Exceptions: third-party services refunded under their rules.
• Special rates: non-refundable except by law.
• Refund method: same as payment, always in KZT, recalculated if in foreign currency.
• Refund confirmation: only after written confirmation from agency.

10. Force Majeure

• Natural disasters, wars, emergencies.
• Agency not liable, refunds not guaranteed, but efforts for reschedule/partial compensation.

11. Transfer to Another Person

• Client may transfer tour with written notice ≥7 days before start.
• All obligations transfer to new participant.

12. Confidentiality (related to booking)

• Agency guarantees confidentiality of client data related to booking & payments.

13. Contacts

• Email: operations@redmaya-travel.kz
• Phone/WhatsApp: +7 705 176 1726
• Response within 3 working days.

IE “Redmaya”
1. General Provisions

• Policy based on Law of RK “On Personal Data and Their Protection.”
• Using website www.redmaya-travel.kz or booking tour = consent.
• User Agreement is integral part.

2. Terms and Definitions
Personal data, processing, storage, dissemination, subject, third parties, IP address.
3. Principles and Conditions

• Legality, fairness, purpose limitation, proportionality.
• Processed if: subject’s consent, law requirements, contract, protection of rights, mandatory publication.

4. Sensitive Data

• May include health data, dietary restrictions, etc.
• Only with explicit consent, only for tour safety/insurance.

5. Children’s Data

• No data collected under 18 without parental consent.
• Responsibility on person who submits.

6. Transfer to Third Parties / Abroad

• Airlines, hotels, visa centers, consulates, couriers, ISPs.
• May be transferred abroad only for contract execution and in compliance with law.

7. Localization of Storage

• Databases of Kazakhstani citizens stored in Kazakhstan.
• Hosting via Tilda.kz (servers in Kazakhstan).

8. Retention Periods

• Stored no longer than necessary.
• Destroyed or anonymized after goals achieved.

9. Cookies

• Used on website for analytics & quality improvement.
• User can restrict in browser.

10. Withdrawal of Consent

• Subject may withdraw consent at any time.
• Request via e-mail (operations@ / mangystau@) or postal mail.
• Processing stops, except when required by law.

11. Rights of Data Subjects

• Confirm processing, get info on purposes/legal grounds, know who receives data.
• Correct/block/delete inaccurate or unlawful data.
• Withdraw consent.
• Legal protection & compensation for damages/moral harm.

12. Security Measures

• Legal, organizational, technical protection.
• Threat detection, certified systems, access control, staff training.

13. Commercial Use

• Personal data used only for travel services.
• Not sold, exchanged, or transferred to third parties for commercial gain.

14. Liability

• IE is liable for breaches under Kazakh law.

15. Policy Changes

• Always available on www.redmaya-travel.kz
• IE may change Policy unilaterally, without prior notice.

1. LEGAL REGULATION
(kept as in your original version, with reference to Articles 395 and 396 of the Civil Code of the Republic of Kazakhstan).
2. SUBJECT OF THE AGREEMENT
Public offer between Tour Operator (IE REDMAYA) and the Client.
Agreement is valid from acceptance (payment/booking).
Routes, itineraries, and travel programs published on www.redmaya-travel.kz are the intellectual property of the Tour Operator and may not be copied, distributed, or used for commercial purposes without permission.
3. PROCEDURE FOR CONCLUSION
Agreement is accepted upon payment/confirmation.
Client provides accurate information.
Consent to data processing is included.
4. PAYMENT PROCEDURE
Costs and payment per tariffs at booking.
Invoice issued by Tour Operator, rules per Payment & Refund Policy.
Online card payment via Maxpay (Visa/Mastercard, 3D Secure, SSL, PCI DSS).
Data security measures guaranteed.
5. CANCELLATION OF SERVICES
Client may cancel with written notice; refund rules apply.
Tour Operator may cancel or modify services in case of force majeure or Client violations.
6. RESPONSIBILITY OF THE PARTIES
Parties liable under law and Agreement.
Tour Operator not liable for third-party services (airlines, hotels, etc.).
Client responsible for compliance with laws, rules of conduct, and safety.
7. AMENDMENT AND TERMINATION
By mutual agreement or as required by law.
Significant changes (worsened conditions, date changes, illness, visa refusal).
Non-payment or missing documents = fault of Client.
Client may terminate unilaterally with coverage of losses.
Amendments may be electronic.
Early termination rules (10 days / 90 days notice).
8. CONSENT TO PERSONAL DATA PROCESSING
Client consents to collection, processing, and transfer of personal data to Tour Operator and partners.
Data may include passport, IIN, birth date, address, email, phone, etc.
Purposes: execution of Agreement, accounting, legal protection.
Risks of open channel acknowledged by Client.
Consent may be revoked by 10-day written notice, but this may prevent Agreement performance.
9. FORCE MAJEURE
Natural disasters, strikes, wars, government actions, pandemics, restrictions, or other events beyond the control of the Parties.
In case of force majeure, obligations are suspended.
Tour Operator not liable for non-performance or delays caused by such events.
10. INTELLECTUAL PROPERTY
All materials on www.redmaya-travel.kz (texts, photos, videos, design, graphics, tour programs, routes, and itineraries) are the intellectual property of IE REDMAYA.
Any use, copying, reproduction, or distribution without prior written permission is prohibited.
11. CLIENT OBLIGATIONS
Provide accurate and complete personal data.
Comply with laws of destination country and safety regulations.
Follow group leader/guide instructions.
Have valid travel documents (passport, visa, insurance).
Not transfer booking to another person without prior written notice (7 days before tour start, see Payment & Refund Policy).
12. DISPUTE RESOLUTION
Disputes first resolved amicably.
If unresolved, referred to court under the legislation of the Republic of Kazakhstan.
13. APPLICABLE LAW AND JURISDICTION
This Agreement is governed exclusively by the laws of the Republic of Kazakhstan.
For foreign Clients, any disputes are considered only by the competent courts of the Republic of Kazakhstan.
14. LANGUAGE PRIORITY
This Agreement may be published in Russian and English.
In case of discrepancies, the Russian version shall prevail as the official text.
15. FINAL PROVISIONS
Notifications via email or official channels are valid.
Agreement is official from moment of acceptance.
All disputes and obligations regulated by Kazakh legislation.