IE “Redmaya”
1. General ProvisionsPolicy based on Law of RK “On Personal Data and Their Protection.”
Using website www.redmaya-travel.kz or booking tour = consent.
User Agreement is integral part.
2. Terms and DefinitionsPersonal data, processing, storage, dissemination, subject, third parties, IP address.
3. Principles and ConditionsLegality, fairness, purpose limitation, proportionality.
Processed if: subject’s consent, law requirements, contract, protection of rights, mandatory publication.
4. Sensitive DataMay include health data, dietary restrictions, etc.
Only with explicit consent, only for tour safety/insurance.
5. Children’s DataNo data collected under 18 without parental consent.
Responsibility on person who submits.
6. Transfer to Third Parties / AbroadAirlines, hotels, visa centers, consulates, couriers, ISPs.
May be transferred abroad only for contract execution and in compliance with law.
7. Localization of StorageDatabases of Kazakhstani citizens stored in Kazakhstan.
Hosting via Tilda.kz (servers in Kazakhstan).
8. Retention PeriodsStored no longer than necessary.
Destroyed or anonymized after goals achieved.
9. CookiesUsed on website for analytics & quality improvement.
User can restrict in browser.
10. Withdrawal of ConsentSubject may withdraw consent at any time.
Request via e-mail (operations@ / mangystau@) or postal mail.
Processing stops, except when required by law.
11. Rights of Data SubjectsConfirm processing, get info on purposes/legal grounds, know who receives data.
Correct/block/delete inaccurate or unlawful data.
Withdraw consent.
Legal protection & compensation for damages/moral harm.
12. Security MeasuresLegal, organizational, technical protection.
Threat detection, certified systems, access control, staff training.
13. Commercial UsePersonal data used only for travel services.
Not sold, exchanged, or transferred to third parties for commercial gain.
14. LiabilityIE is liable for breaches under Kazakh law.
15. Policy ChangesAlways available on www.redmaya-travel.kz
IE may change Policy unilaterally, without prior notice.

1. LEGAL REGULATION(оставляем как в вашей версии — со ссылкой на ст. 395 и 396 ГК РК).
2. SUBJECT OF THE AGREEMENTPublic offer between Tour Operator (IE REDMAYA) and the Client.
Agreement is valid from acceptance (payment/booking).
Routes, itineraries, and travel programs published on www.redmaya-travel.kz are the intellectual property of the Tour Operator and may not be copied, distributed, or used for commercial purposes without permission.
3. PROCEDURE FOR CONCLUSIONAgreement is accepted upon payment/confirmation.
Client provides accurate information.
Consent to data processing is included.
4. PAYMENT PROCEDURECosts and payment per tariffs at booking.
Invoice issued by Tour Operator, rules per Payment & Refund Policy.
Online card payment via Maxpay (Visa/Mastercard, 3D Secure, SSL, PCI DSS).
Data security measures guaranteed.
5. CANCELLATION OF SERVICESClient may cancel with written notice; refund rules apply.
Tour Operator may cancel or modify services in case of force majeure or Client violations.
6. RESPONSIBILITY OF THE PARTIESParties liable under law and Agreement.
Tour Operator not liable for third-party services (airlines, hotels, etc.).
Client responsible for compliance with laws, rules of conduct, and safety.
7. AMENDMENT AND TERMINATIONBy mutual agreement or as required by law.
Significant changes (worsened conditions, date changes, illness, visa refusal).
Non-payment or missing documents = fault of Client.
Client may terminate unilaterally with coverage of losses.
Amendments may be electronic.
Early termination rules (10 days / 90 days notice).
8. CONSENT TO PERSONAL DATA PROCESSINGClient consents to collection, processing, and transfer of personal data to Tour Operator and partners.
Data may include passport, IIN, birth date, address, email, phone, etc.
Purposes: execution of Agreement, accounting, legal protection.
Risks of open channel acknowledged by Client.
Consent may be revoked by 10-day written notice, but this may prevent Agreement performance.
9. FORCE MAJEURENatural disasters, strikes, wars, government actions, pandemics, restrictions, or other events beyond the control of the Parties.
In case of force majeure, obligations are suspended.
Tour Operator not liable for non-performance or delays caused by such events.
10. INTELLECTUAL PROPERTYAll materials on www.redmaya-travel.kz (texts, photos, videos, design, graphics, tour programs, routes, and itineraries) are the intellectual property of IE REDMAYA.
Any use, copying, reproduction, or distribution without prior written permission is prohibited.
11. CLIENT OBLIGATIONSProvide accurate and complete personal data.
Comply with laws of destination country and safety regulations.
Follow group leader/guide instructions.
Have valid travel documents (passport, visa, insurance).
Not transfer booking to another person without prior written notice (7 days before tour start, see Payment & Refund Policy).
12. DISPUTE RESOLUTIONDisputes first resolved amicably.
If unresolved, referred to court under the legislation of the Republic of Kazakhstan.
13. APPLICABLE LAW AND JURISDICTIONThis Agreement is governed exclusively by the laws of the Republic of Kazakhstan.
For foreign Clients, any disputes are considered only by the competent courts of the Republic of Kazakhstan.
14. LANGUAGE PRIORITYThis Agreement may be published in Russian and English.
In case of discrepancies, the Russian version shall prevail as the official text.
15. FINAL PROVISIONSNotifications via email or official channels are valid.
Agreement is official from moment of acceptance.
All disputes and obligations regulated by Kazakh legislation.