A group tour involves traveling with other tourists on a scheduled itinerary, offering a more social experience and typically lower costs.
A private tour is customized to your preferences and schedule, providing a more personalized experience with a dedicated guide and transportation.

You may request a private tour with the option to join other tourists. Here’s how it works:

1. We will publish a specific date for the tour on our website, open for others to join.
2. We will inform you if there is interest from other participants.
3. The tour price will be recalculated among the participants, and everyone will receive an updated booking confirmation.

Yes, you can combine any tours.

No, you don't. Our team will take care of these tasks, but any help or volunteering is always welcome.

In our package descriptions, the "Tour Guidebook" refers to a paper booklet containing illustrations and information about the attractions you'll visit, typically in English. However, it can be provided in any preferred language upon request.
The "English-speaking Guide" refers to a person who will accompany you throughout the tour, offering guidance and information.

To optimize space in the jeep and maintain eco-friendly practices, we utilize a mobile toilet.

You can book a tour by emailing us. Our operational manager will send you a booking confirmation after all details have been agreed upon. For group bookings or special requests, please also contact us directly.

You will receive a deposit receipt confirmation email with all the tour details once your deposit has reached us, unless otherwise agreed with the manager. If you do not receive a confirmation, please contact us.

Yes, you can reschedule your tour. Cancellation is possible for serious reasons such as flight delays, illness, etc. Please refer to our Payment&Refund policy on our website for specific details and any applicable fees.

Yes, we offer customizable tours. Contact us with your preferences, and we will tailor the itinerary to suit your interests.

Last-minute bookings are subject to availability. We recommend contacting us directly to check for open spots and to make arrangements as soon as possible.

Our office hours are Monday to Friday, 8 AM to 5 PM.

Yes, a deposit, as specified on the website, is required to secure your booking. This helps cover the costs of pre-arranged services and ensures the smooth organization of your upcoming tour.

For prepayment, we will send you an invoice for a bank transfer (wire). We accept payments through PayPal, Wise, Revolut, and Western Union. Unfortunately, online bank card payments are not available at this time. For more details, please contact us directly.
(Note: the total amount does not include any bank transaction fees or commissions. These additional charges must be covered by the sender)

Yes, a deposit receipt and invoice will be provided electronically via email for your booking. If you require a different type of receipt, please let us know.

Our cancellation policy allows for cancellation up to two weeks before the tour departure. Payments can be refunded as a voucher, allowing you to reschedule the tour for different dates.
Alternatively, the payment can be returned in USD via bank transfer, with a fee of 20% of the total amount withheld. Please refer to our Payment&Refund policy on our website for more information.

The total amount does not include any bank transaction fees or commissions. These additional charges must be covered by the sender.
We strive to make all costs transparent. Any additional costs, such as optional activities or personal expenses, will be clearly outlined in the tour description.

Please refer to this page for a comprehensive list of tour essentials, including recommended clothing, gear, and other necessities tailored to your destination and activities.

Travel insurance is mandatory for tours within Kazakhstan, as required by government regulations. It is included in the tour price and costs a maximum of $2 per day. This insurance provides coverage of up to $10,000 for unforeseen situations during the tour. While this travel insurance cannot be excluded from your package, there are no restrictions on any additional insurance you may choose to have for yourself.

For private tours, we do not have any specific restrictions; however, you should consider the tour itinerary to ensure it is appropriate for your children. For group tours, we recommend that children under 8 years old do not join. Tourists aged 8 to 99 years old may apply for any tour, considering their health and fitness.

Here are some general guidelines that are commonly observed in the regional community:

1. Greeting: A typical Kazakh greeting is a handshake, but for women, a gentle nod or a hand on the heart is also common.
2. Respect for Elders: Elders are highly respected in Kazakh culture. It’s customary to stand when an elder enters the room and to listen attentively to their advice.
3. Hospitality: Kazakhs are known for their hospitality. If invited to someone’s home, it’s polite to bring a small gift, such as sweets or fruit. Remove your shoes before entering the home, and be prepared to participate in a traditional tea or meal.
4. Meals: At meals, it’s customary to wait for the host to start before eating. Traditional foods like beshbarmak (a dish of boiled meat with pasta) are often served. It's polite to accept a small serving of food and to taste everything offered.
5. Blowing your nose at the table in Kazakhstan is generally considered impolite and should be avoided; instead, it is advisable to excuse yourself to a more private area to maintain decorum and hygiene.
6. Flatulence at the table or in public is considered impolite in Kazakhstan, so it's best to excuse yourself to a private area if you need to.

If you need to leave the tour early, please inform your guide and our office. We will assist with arrangements, but no refunds will be provided for the unused portion of the tour, and returning from the field to the city may incur additional costs.

Most tours include some free time for you to explore on your own or relax, typically after dinner.

If you provided your WhatsApp number during booking, you will receive car, driver, and guide details the day before the tour starts.

If you are late, we can arrange transport for you to reach the group at an additional cost.

Upgrades may be available depending on the tour and destination. Contact us to discuss your preferences and availability

If you have a complaint during the tour, please inform your guide or contact our office immediately. We strive to resolve issues promptly to ensure your satisfaction.

Yes, restrooms are available at various points during the tour. Your guide will inform you of restroom locations and opportunities for breaks.

We monitor weather conditions closely and make adjustments to the itinerary as needed to ensure the safety and comfort of our guests. In case of severe weather, alternative activities or accommodations will be arranged.

Yes, bringing a drone to Kazakhstan is accepted. However, there are some restricted areas for drone flights, so you must always clarify with your guide.

For group tours, the minimum age for children is 12 years old.
Children aged 12 and above are charged the same price as adults.

For private tours, there is no minimum age limit for children.

• Children aged 0–5 years:
• Join the tour free of charge (not included in the tour price).
• Children aged 6–12 years:
• Charged only for meals and accommodation (no tour service fee).

Yes, we offer gift certificates which can be purchased by contacting our office or via email.

You can find news and promotional deals on our website and Instagram.